Ms. Vermeylen brings exceptional leadership and client relations experience to her role. As the Manager of the Support Team, her goals include providing transparency with all matters involving our clients’ retirement funds and ensuring a productive client experience. Her responsibilities include monitoring daily workflow and enhancing team efficiency. Her primary focus is coaching her team of IRA specialists to ensure they are equipped to provide accurate information and outstanding customer service. Jacqueline takes pride in her team of dedicated specialists and encourages open communication in line with Madison Trust Company’s culture.